Refund policy

The Stain-Gone Guarantee

Use The Spill Saver on your own stains for up to 60 nights from delivery. If it doesn't lift them, we'll give you a full refund, including return shipping.

How to claim

1. Email hello@wellnesthaven.com with your order number and a photo of the stain you tried to clean.
2. We'll reply with stain-specific tips first (many stains need a second pass or a little solution). If you'd still like to return it, we'll email you a prepaid return label.
3. Pack the cleaner and its accessories (the original box isn't needed) and drop it at any Australia Post outlet.
4. Your refund goes back to your original payment method within 5 business days of the return reaching us.

The fine print

• One guarantee claim per household.
• The cleaner must come back complete. Normal signs of use are fine.
• Not available for fabrics with an "S" (solvent clean only) or "X" (vacuum only) care code, as the care tag warns against water cleaning.

Change of mind

Changed your mind? The 60-night guarantee covers that too. Use the same steps above.

Faulty items

If your Spill Saver is faulty, see our warranty. Faults are always covered under Australian Consumer Law, whether or not you're within 60 nights.

Your rights under Australian Consumer Law

This guarantee is in addition to, and does not limit, your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.