A cleaner, calmer home · Free 2–5 day delivery from Sydney · 60-night Stain-Gone Guarantee

Terms of service

Last updated 15 November 2026

These terms apply when you use wellnesthaven.com or buy from us. The store is run by Wellnest Haven. By placing an order you agree to them.

Orders and pricing

All prices are in Australian dollars and include GST. We may change prices at any time, but not on an order you've already placed. An order is accepted when we send your shipping confirmation. If we can't fill an order (for example, if an item is out of stock or the price was clearly wrong), we'll let you know and refund you in full.

Payment

Payment is taken at checkout through our payment providers.

Delivery, returns and warranty

See our shipping policy, returns and Stain-Gone Guarantee and warranty.

Using the product

Follow the instructions in the box. Always test on a hidden area first and check fabric care labels. We're not responsible for damage caused by using the product against its instructions, to the extent the law allows.

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or other law that cannot be excluded.

Site content

Text, images and branding on this site belong to us or our licensors. Please don't copy them without permission.

Governing law

These terms are governed by the laws of New South Wales, Australia.

Contact

hello@wellnesthaven.com