Privacy Policy

Last updated: 12 July 2026

This Privacy Policy explains how PTY UNLIMITED PTY LTD (ABN 98 693 284 525), trading as The Wellnest Haven ("we", "us", "our"), collects, uses, discloses and protects your personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

• Order & account details — your name, email, phone number, and delivery and billing address.
• Payment information — processed securely by our payment providers. We do not store your full card details.
• Communications — messages you send us via our contact form, email or phone.
• Marketing preferences — your email and, where you provide it, your phone number, if you opt in.
• Website usage — device, browser and browsing data collected through cookies (see below).

How we use your information

• To process, fulfil and deliver your orders, and to manage the 60-night sleep trial, returns and warranty.
• To communicate with you about your order and answer your enquiries.
• To send marketing (only if you opt in), which you can unsubscribe from at any time.
• To improve our website, products and service, and to prevent fraud.
• To meet our legal and tax obligations.

Who we share it with

We share personal information only with service providers who help us run the business, including Shopify (e-commerce and hosting), payment providers, shipping carriers, and marketing and analytics tools such as Meta (Facebook/Instagram) and Google. We do not sell your personal information. Some providers may store data overseas; where they do, we take reasonable steps to ensure it is handled consistently with the APPs.

Cookies & tracking

Our website uses cookies and similar technologies, including the Meta Pixel and Google tags, to run the site, remember your preferences and measure advertising. You can control cookies through your browser settings; disabling them may affect how the site works.

Data security & retention

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, and keep it only as long as needed to provide our services and meet legal, tax and accounting obligations.

Your rights

You may request access to, or correction of, the personal information we hold about you. To do so, or to make a privacy complaint, email contact@wellnesthaven.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

PTY UNLIMITED PTY LTD (ABN 98 693 284 525), trading as The Wellnest Haven
3/490 The Boulevarde, Kirrawee NSW 2232
Email: contact@wellnesthaven.com · Phone: 0409 422 256