LegalTerms
What you are agreeing to when you pay a deposit — the lead time, what the warranty covers, what it doesn't, and the rights you have regardless of anything written here.
Your rights come first. Nothing in these terms excludes, restricts or modifies the consumer guarantees you have under the Australian Consumer Law. Where anything here conflicts with those guarantees, the law wins.
The Wellnest Haven Pty Ltd, ABN 34 701 830 024, Australia.
These beds are manufactured to order. They are not held in stock in Australia. That has two consequences worth understanding before you pay anything:
| Home unit | $17,000 AUD, delivered |
| Commercial unit | $44,000 AUD, delivered |
| Deposit | 50% to secure the unit and a production slot |
| Balance | Due before dispatch from our freight forwarder |
Prices are in Australian dollars and include GST and standard delivery to a ground-floor address on the Australian mainland. Prices are held for 14 days from quote.
Not included: electrical installation, switchboard or supply upgrades, crane or hoist access, stair carries above one flight, removal of doors or glazing, and delivery to Tasmania, the Northern Territory or remote postcodes, which we quote separately and disclose before you pay.
We give you the full electrical specification, every crated dimension and the access clearances before you pay a deposit, and we will walk them through with you. We do not attend your site and we do not perform electrical work.
You are responsible for confirming, with your own licensed electrician, that your premises can supply the unit, and for confirming the delivery route. The commercial unit requires a dedicated hardwired circuit; the home unit runs on a standard 10 A outlet.
If a unit cannot be installed because the site turns out to be unsuitable, that is not a fault in the goods, and the cancellation terms in clause 6 apply.
| Before production starts | Full refund of your deposit |
| After production starts, before dispatch | Deposit refunded less costs already incurred, itemised |
| After dispatch | Freight both ways is payable — see 6.1 |
We will tell you the exact date production starts on your unit, so you know when the first line stops applying. Change of mind after dispatch is not a warranty claim, and on a 234 kg item the return freight is substantial — which is precisely why we publish the session length, the access requirement and the electrical requirement before you buy rather than after.
If you change your mind after the bed arrives, you have 14 days from the day of delivery to tell us. The terms are deliberately plain:
| Window | 14 days from delivery |
| Condition | Unopened and unused, in resaleable condition, in its original crate |
| Return freight | You arrange and pay it, both ways |
| Restocking fee | None |
| Refund | Purchase price, within 14 days of the unit reaching us |
There is no restocking charge on top — the freight is the cost, and it is a real one on a crated 234 kg item, so it is worth confirming the room and the access before you order rather than after.
This is separate from, and does not replace, the 8-Week Protocol Guarantee in section 8. That one covers a bed you have actually used and is the reason most people never need this clause. If you have opened and used the bed, section 8 is the one that applies.
| Home unit | 2 years, whole machine |
| Commercial unit | 5 years whole machine, plus lifetime on the LED chips |
Covered: manufacturing defects and component failure in normal use. Replacement parts and freight for those parts. Light panels are modular, so a fault is usually a panel swap rather than a whole-unit repair. We diagnose the fault with you and arrange a technician from our service network.
Not covered:
To make a claim, email [email protected] with your order number, a description, and a photo or video of the fault.
This is a voluntary guarantee we offer in addition to your legal rights, on the home unit.
How it works. Use the bed four times a week for eight consecutive weeks and record each session on the log we provide. If at the end of that you have experienced no benefit, tell us within 14 days of completing the eight weeks and we will arrange collection and refund the purchase price.
Conditions.
The condition is not a loophole. Four sessions a week for eight weeks is what results depend on, so the guarantee asks you to do the one thing that determines whether the bed works for you.
These beds are certified as electrical appliances. They are not certified as medical devices, they are not included on the Australian Register of Therapeutic Goods, and we make no claim that they treat, cure or prevent any disease, condition or injury.
Nothing we publish is medical advice. If you have a health condition, are pregnant, are photosensitive or take photosensitising medication, speak to your doctor before using red light therapy.
If you are a business reselling sessions, any therapeutic claim you make in your own advertising is your responsibility, and may require ARTG inclusion.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
We handle your personal information as described in our privacy policy.
These terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of its courts.
The Wellnest Haven Pty Ltd · ABN 34 701 830 024
[email protected]